POLICIES, TERMS AND CONDITIONS
If for any reason you need to exchange an item, we are happy to assist you. We allow exchanges for the same item only. To initiate an exchange, please contact us at support@hoonigan.com within seven days of receiving your shipment.
Please note that items must be returned in perfect, new condition with all original tags attached and received by Hoonigan within 7 days of return authorization. An exchange will require the customer to provide payment for shipping the exchanged product back.
Unfortunately, we cannot offer refunds on returned items, and customers are responsible for the cost of exchange shipping. Sale items cannot be returned or exchanged. Please understand that items may not be returned or exchanged in person at The Hoonigan Store, Tire Slayer Studios, or Hoonigan events.
If there is a defect with your item, we will fully exchange it and cover the cost of return shipping.
Please note that once an order has been placed, it cannot be canceled or changed after submission. However, if your order has not shipped within 14 days, you can reach out to our customer service team to request a cancellation.
We ship worldwide.
Our fulfillment operation processes orders 9am - 5:30pm PST. At this time our fulfillment center does not operate over the weekend.
Please allow 2-4 business days for order processing and verification. Upgrading your shipping from ground freight expedites the shipping portion of your order only. After it has been completed, your order will be delivered based on the shipping method chosen during check out. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.
Sales Tax is charged to those orders shipped within the state of California. Shipping is also taxed.
IMPORT DUTIES, TAXES AND BROKERAGE FEES FOR INTERNATIONAL ORDERS
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
PROMOTIONAL ITEMS
Our Free gifts, and promotional items with purchase are offered on a limited basis until supply runs out. Unfortunately, once a promotional item runs out, we may not be able to include it with your order. We do not offer substitutions or IOU's on Gifts/Promotional items at this time.
Hoonigan Industries respects our customers' account information as private and confidential information and will never share this with any outside affiliations or individuals.>If you have any questions regarding privacy, please read our privacy policy.
- The Hoonigan SMS Notification Squad is a text messaging program to communicate timely announcements such as flash sales to our subscribers who opt-in.
- You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@hoonigan.com.
- Carriers are not liable for delayed or undelivered messages
- As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages weekly. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy.
Our site is meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at support@hoonigan.com. Please mark your inquiries "COPPA Information Request".