READ THIS BEFORE YOU ASK
HOONIGAN FAQ
Discounts & Promotions
- Some items are excluded from sales, coupons, promotions, and discounts.
- "NEW" items, Driver collections, limited editions, and gear supporting 43i are not eligible for discounts.
- Non-discountable items are noted in the product description. Contact us at support@hoonigan.com for confirmation on discount eligibility.
- All discounts are applied at checkout.
- Discounts and promotions cannot be applied to previously placed orders.
- While sales incentives and discounts may increase, product availability may decrease. We cannot guarantee stock at a later date.
Promotional gifts with purchase are available while supplies last.
Your second, free item, must be added to your cart to redeem during our BOGO (Buy One Get One FREE) Promotions - all discounts are automatically applied in cart to applicable items. We are unable to retroactive apply discounts/promotions to processed orders.
Add the item to your cart to confirm discounted/sale pricing!
Shipping Information
- Orders are processed Monday to Friday, 9:00 AM - 5:30 PM PST. Our fulfillment center is closed on weekends.
- Please allow 2-4 business days for order processing and verification.
No, upgrading your shipping will only expedite the shipping portion, not the order processing time.
- We are not responsible for lost, stolen, or damaged shipments. Buyers must handle claims with the shipping carrier.
- Check back periodically for shipping policy updates.
Exchanges
Yes! Exchanges are only available for the same item.
- Items must be new, unworn, with all original tags attached.
- Exchanges must be requested within 7 days of receiving your shipment.
- Customers are responsible for return shipping costs.
- Sale items cannot be returned or exchanged.
- Items cannot be exchanged in person at The Hoonigan Store, Tire Slayer Studios, or Hoonigan events.
If your item has a defect, we will exchange it and cover return shipping.
Orders cannot be canceled or changed after submission. If your order has not shipped within 14 days, you may request a cancellation by contacting support.
For exchanges, email us at support@hoonigan.com.
Track My Order
Need to track your order? Your order confirmation will contain a link to view your order status on our store. When your order ships, you'll receive an email confirmation. For additional help, contact us at support@hoonigan.com for assistance.
Wash Instructions
To keep your Hoonigan gear in top shape:
- Turn clothing inside out before washing.
- Use cold water and mild detergent.
- Tumble dry on low to minimize shrinkage.
- While our apparel is prewashed, some shrinkage may occur, especially in larger sizes.
- Washed items cannot be exchanged (see "Exchanges" for more details).
Lost/Damaged Packages
- We are not responsible for lost, stolen, or damaged shipments.
- The buyer must file claims directly with the shipping carrier.
- Orders are shipped to the address provided at checkout. Double-check your order confirmation email to ensure your address is correct.
International Orders
- Yes! We ship worldwide to most countries. If you have trouble checking out, email us at support@hoonigan.com.
- All prices are in USD. Check with your financial provider for exchange rates.
- Import duties, taxes, and brokerage fees are not included in the product price or shipping cost.
- These charges are the customer’s responsibility and may be collected by the carrier upon delivery.
- Check with your country’s customs office for estimated fees.
- International shipments may take 1-2 weeks to process through customs before final delivery.
- For address or size changes, contact support@hoonigan.com ASAP.
- Orders cannot be canceled or changed after submission. If your order has not shipped within 14 days, you may request a cancellation.
- While we do our best to accommodate requests, order modifications are not guaranteed, especially during high-volume periods.
Warnings
⚠️ WARNING ⚠️: Products may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive hard.
For more information: www.P65Warnings.ca.gov