READ THIS BEFORE YOU ASK
HOONIGAN FAQ
Discounts & Promotions
- Some items are excluded from sales, coupons, promotions, and discounts.
- "NEW" items, Driver collections, limited editions, and gear supporting 43i are not eligible for discounts.
- Non-discountable items are noted in the product description. Contact us atĀ support@hoonigan.comĀ for confirmation on discount eligibility.
- All discounts are applied at checkout.
- Discounts and promotionsĀ cannotĀ be applied to previously placed orders.
- While sales incentives and discounts may increase, product availability may decrease. We cannot guarantee stock at a later date.
Promotional gifts with purchase are availableĀ while supplies last.
Shipping Information
- Orders are processed Monday to Friday, 9:00 AM - 5:30 PM PST. Our fulfillment center is closed on weekends.
- Please allowĀ 2-4 business daysĀ for order processing and verification.
No, upgrading your shipping will only expedite the shipping portion, not the order processing time.
- We areĀ not responsibleĀ for lost, stolen, or damaged shipments. Buyers must handle claims with the shipping carrier.
- Check back periodically for shipping policy updates.
Exchanges
Yes! Exchanges are only available for theĀ same item.
- Items must beĀ new, unworn, with all original tags attached.
- Exchanges must be requested withinĀ 7 days of receiving your shipment.
- Customers are responsible for return shipping costs.
- Sale itemsĀ cannotĀ be returned or exchanged.
- Items cannot be exchanged in person at The Hoonigan Store, Tire Slayer Studios, or Hoonigan events.
If your item has a defect, we will exchange it and cover return shipping.
Orders cannot be canceled or changed after submission. If your order has not shipped within 14 days, you may request a cancellation by contacting support.
For exchanges, email us atĀ support@hoonigan.com.
Track My Order
Need to track your order? Your order confirmation will contain a link to view your order status on our store. When your order ships, you'll receive an email confirmation. For additional help, contact us atĀ support@hoonigan.comĀ for assistance.
Wash Instructions
To keep your Hoonigan gear in top shape:
- Turn clothingĀ inside outĀ before washing.
- UseĀ cold waterĀ and mild detergent.
- Tumble dry on lowĀ to minimize shrinkage.
- While our apparel is prewashed, some shrinkage may occur, especially in larger sizes.
- Washed itemsĀ cannot be exchangedĀ (see "Exchanges" for more details).
Lost/Damaged Packages
- We areĀ not responsibleĀ for lost, stolen, or damaged shipments.
- The buyer must file claims directly with the shipping carrier.
- Orders are shipped to the address provided at checkout.Ā Double-check your order confirmation emailĀ to ensure your address is correct.
International Orders
- Yes! We shipĀ worldwideĀ to most countries. If you have trouble checking out, email us atĀ support@hoonigan.com.
- All prices are in USD. Check with your financial provider for exchange rates.
- Import duties, taxes, and brokerage feesĀ are not includedĀ in the product price or shipping cost.
- These charges are theĀ customerās responsibilityĀ and may be collected by the carrier upon delivery.
- Check with your countryās customs office for estimated fees.
- International shipments may takeĀ 1-2 weeks to process through customsĀ before final delivery.
- For address or size changes, contactĀ support@hoonigan.comĀ ASAP.
- Orders cannot be canceled or changed after submission. If your order has not shipped withinĀ 14 days, you may request a cancellation.
- While we do our best to accommodate requests, order modificationsĀ are not guaranteed, especially during high-volume periods.