Product FAQ

When will my order ship?
Our fulfillment operation processes orders 9am - 5:30pm PST, Monday – Friday.
Please allow 2-4 business days for order processing and verification.
Upgrading your shipping from ground freight expedites the shipping portion of your order only.

How can I return or exchange my order?
Please start returns using our Returns Manager.

How do I track my order?
Track your order with our Order Lookup tool.

Can I cancel my order?
If your order hasn't shipped yet, you can request a cancellation. Once shipped, it needs to go through the returns process.

Help! I have more questions.
Contact us.